Select Page

Managing the unexpected

What makes some organisations more reliable than others? The authors of Managing the Unexpected believe the answer lies in the differences in behaviours and learning styles of highly reliable organisations and organisations that are relatively unreliable. This book...

The nature and replication of routines

This paper seeks to properly define routines to facilitate further empirical research into how routines are built and how routines can be changed. Broadly, it defines routines as dispositions that trigger patterns of behaviours in a group of individuals, following...