User perceptions of software with embedded spyware

An experimental study was undertaken requiring subjects to use an online analytical processing software product. After use, the experimental group was told spyware was embedded in the software. Questionnaire responses for the experimental and control group were compared using independent samples t‐test. Multiple regression was used to determine significant predictors of overall trust in the software vendor. Users of software with spyware, versus users of software without spyware, have lower trust perceptions of a software vendor. Further examination of trustworthiness as a multi‐dimensional construct, reveals trustworthiness‐ability and trustworthiness‐integrity are important influences of overall trust of a vendor.