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Research Library

The world’s first globally accessible archive of research into the human aspect of cybersecurity and behavioral science as applied to cybersecurity awareness and online behavioral change.

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Content analysis of persuasion principles in mobile instant message phishing

The popularity of Mobile Instant Messaging (MIM) Applications (apps) presents cybercriminals with a new venue for sending deceptive messages, known as ‘Phishing’. MIM apps often lack technical safeguards to shield users from these messages. The first step towards developing anti-phishing solutions to identify phishing messages in any attack vector is understanding the nature of the...

Encouraging organisational information security incident reporting

21st-century organisations can only learn how to respond effectively to, and recover from, adverse information security incidents if their employees report any incidents they notice. This should happen irrespective of whether or not they themselves triggered the incident. Organisations have started to inform their employees about their incident reporting obligations. However, there is little research...

Is the key to phishing training persistence?: Developing a novel persistent intervention

Most previous phishing interventions have employed discrete training approaches, such as brief instructions aimed at improving phishing detection. However, these discrete interventions have demonstrated limited success. The present studies focused on developing an alternative to discrete training by providing college-age adults with a persistent classification aid that guided them on what characteristics a phishing email...

Emotional cost of cyber crime and cybersecurity protection motivation behaviour: A systematic literature review

The impact of a cyberattack on an organisation is multifaceted, at the employee level, cyber threat is a sensitive issue which needs further understanding. Founded in psychology research, emotions affect protection motivation behaviours at the individual level in the context of cybersecurity. The majority of the research studies focus on how external factors affect employees'...

Cyber resilient behavior: integrating human behavioral models and resilience engineering capabilities into cyber security

Cybercrime is on the rise. With the ongoing digitization of our society, it is expected that, sooner or later, all organizations have to deal with cyberattacks; hence organizations need to be more cyber resilient. This paper presents a novel framework of cyber resilience, integrating models from resilience engineering and human behavior. Based on a pilot...

Investigating cyber security awareness among preservice teachers during the COVID-19 pandemic

South African institutions of higher education suffered serious disruptions during the COVID-19 pandemic which, resulted in migrating most teaching and learning activities to various online platforms, of which many depended on the open web. This has the potential to expose lecturers and students to cyber security threats and risks. As such cyber security awareness (CSA)...

“Employees who don’t accept the time security takes are not aware enough”: The CISO view of human-centred security

In larger organisations, the security controls and policies that protect employees are typically managed by a Chief Information Security Officer (CISO). In research, industry, and policy, there are increasing efforts to relate principles of human behaviour interventions and influence to the practice of the CISO, despite these being complex disciplines in their own right. Here...

Perfecting your phish simulations — The 85% sweet spot for optimal learning

I don’t normally choose Phishing as a research topic because I think the literature is saturated with insights. However, I see that many companies struggle with a few important details when it comes to Phishing simulations: What is the optimal Phishing simulation click rate and what it entails How to achieve the optimal Phishing simulation...

From compliance to impact: Tracing the transformation of an organizational security awareness Program

There is a growing recognition of the need for a transformation from organizational security awareness programs focused on compliance − measured by training completion rates − to those resulting in behavior change. However, few prior studies have begun to unpack the organizational practices of the security awareness teams tasked with executing program transformation. We conducted...

Characterizing and measuring maliciousness for cybersecurity risk assessment

Cyber attacks have been increasingly detrimental to networks, systems, and users, and are increasing in number and severity globally. To better predict system vulnerabilities, cybersecurity researchers are developing new and more holistic approaches to characterizing cybersecurity system risk. The process must include characterizing the human factors that contribute to cyber security vulnerabilities and risk. Rationality,...

Nothing ventured, nothing gained. Profiles of online activity, cyber-crime exposure, and security measures of end-users in European Union

We use large-scale survey data from the Eurobarometer 77.2/2012 to explore variability in online activity, cyber-crime exposure, and security measures of end-users in European Union (EU27). While cyber-security is a high-priority activity for security experts and researchers, end-users conduct it in the context of their daily lives, as a socially accountable and resource-limited activity. We...

Repeat clicking: A lack of awareness is not the problem

Although phishing is the most common social engineering tactic employed by cyber criminals, not everyone is equally susceptible. An important finding emerging across several research studies on phishing is that a subset of employees is especially susceptible to social engineering tactics and is responsible for a disproportionate number of successful phishing attempts. Sometimes referred to...

“Repeat Offenders” in cyber security – Black hat Europe executive summit 2021 keynote

What is the problem with so-called “repeat offenders” We can answer that question in two ways. The easy way, and the right way. Let’s start with the simple answer. Many people would say that the problem with “repeat offenders” is repeat incidents, or at least repeat near misses. I know that’s the topic of discussion...

The enduring mystery of the repeat Clickers

Individuals within an organization who repeatedly fall victim to phishing emails, referred to as Repeat Clickers, present a significant security risk to the organizations within which they operate. The causal factors for Repeat Clicking are poorly understood. This paper argues that this behavior afflicts a persistent minority of users and is explained as either the...

How to deal with individuals who repeatedly fail phishing simulations

In most companies, a small percentage of employees repeatedly fail phishing simulations. These “repeat responders” should be addressed through frequent phishing exercises to build muscle memory in identifying a phish. The cybersecurity team should work to identify what other resources are needed to reduce the tendency for repeat responders, i.e., identify process or technology updates...

Phishing for long tails: Examining organizational repeat clickers and protective stewards

Organizational cybersecurity efforts depend largely on the employees who reside within organizational walls. These individuals are central to the effectiveness of organizational actions to protect sensitive assets, and research has shown that they can be detrimental (e.g., sabotage and computer abuse) as well as beneficial (e.g., protective motivated behaviors) to their organizations. One major context...

Research on the effectiveness of cyber security awareness in ICS risk assessment frameworks

Assessing security awareness among users is essential for protecting industrial control systems (ICSs) from social engineering attacks. This research aimed to determine the effect of cyber security awareness on the emergency response to cyber security incidents in the ICS. Additionally, this study has adopted a variety of cyber security emergency response process measures and frameworks...

Social phishing

Phishing is a form of social engineering in which an attacker attempts to fraudulently acquire sensitive information from a victim by impersonating a trustworthy third party. Phishing attacks today typically employ generalized “lures.” For instance, a phisher misrepresenting himself as a large banking corporation or popular on-line auction site will have a reasonable yield, despite...

Investigation of human weaknesses in organizational cybersecurity: A meta-analytic approach

The rapid proliferation of digital technology and the increasing reliance on digital systems have made cybersecurity a critical concern for organizations and individuals worldwide. While technical solutions have been the primary focus in addressing cybersecurity threats, the human element has often been overlooked, despite evidence suggesting that human behavior is a significant contributor to cybersecurity...

Development of a new ‘human cyber-resilience scale’

While there has been an upsurge in interest in cyber resilience in organizations, we know little about the resilience of individuals to cyber attacks. Cyber resilience in a domestic or non-work setting is important because we know that the majority of people will face cyber threats in their use of technology across a range of...