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User preference of cyber security awareness delivery methods

Operating systems and programmes are more protected these days and attackers have shifted their attention to human elements to break into the organisation’s information systems. As the number and frequency of cyber-attacks designed to take advantage of unsuspecting personnel are increasing, the significance of the human factor in information security management cannot be understated. In order to counter cyber-attacks designed to exploit human factors in information security chain, information security awareness with an objective to reduce information security risks that occur due to human related vulnerabilities is paramount. This paper discusses and evaluates the effects of various information security awareness delivery methods used in improving end-users’ information security awareness and behaviour. There are a wide range of information security awareness delivery methods such as web-based training materials, contextual training and embedded training. In spite of efforts to increase information security awareness, research is scant regarding effective information security awareness delivery methods. To this end, this study focuses on determining the security awareness delivery method that is most successful in providing information security awareness and which delivery method is preferred by users. We conducted information security awareness using text-based, game-based and video-based delivery methods with the aim of determining user preferences. Our study suggests that a combined delivery methods are better than individual security awareness delivery method.