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Journal article | Research library
| 15/05/2014

Chatbot for IT security training: Using motivational interviewing to improve security behaviour

Iwan Gulenko

We conduct a pre-study with 25 participants on Mechanical Turk to find out which security behavioural problems are most important for online users. These questions are based on motivational interviewing (MI), an evidence-based treatment methodology that enables to train people about different kinds of behavioural changes. Based on that the chatbot is developed using Artificial Intelligence Markup Language (AIML). The chatbot is trained to speak about three topics: passwords, privacy and secure browsing. These three topics were ’most-wanted’ by the users of the pre-study. With the chatbot three training sessions with people are conducted.

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