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Conference proceedings | Research library
| 15/01/2003

User attitudes toward spam and online behaviors in three age groups

Galen Grimes | Margaret Signorella | Michelle Hough

As the problem of spam email increases, we examine users’ attitudes toward and experience with spam as a function of gender, age, and self-rated expertise. College students, young and middle-aged adults, and older and retired persons were surveyed. Most respondents strongly disliked receiving spam yet took few actions against it. These attitudinal and social issues provide support for treating spam as a usability issue.


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