Energy & utilities
A UK CNI customer
3,115 people at this organisation had never reported a phishing simulation. Not once. In one campaign, 345 of them did.

Zero to 345 in one campaign

Cohort: 3,115 people, none of whom had ever reported
Before
0
reports from these 3,115 people, ever
3 nudges
over 4 weeks
1 reporting
simulation
After
345
reported for the first time
345 first-time reporters out of 3,11519-25 August 2026, rebuilt from a real phishing email seen at the organisation

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The problem: a reporting gap, not a susceptibility gap

These 3,115 people were not careless. They simply never told anyone.

CohortCybSafe benchmark
Clicked
6%
14%
Phished
3%
5%
Reported
12%
34%

PHISH counts first reports per person, so the security team can name these 345 rather than infer them from an average.

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What they did

  • Used PHISH to identify every person with no recorded phishing report
  • Split them into an intervention arm of 2,807 and a control arm of 308
  • Sent the intervention arm three nudges over four weeks, through Teams and email
  • Ran one reporting simulation to the whole cohort

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__wf_reserved_inherit

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The result

345 people who had never reported a phishing simulation have now done it once.

That is approximately 11% of the cohort, every one of them from a lifetime record of zero, and every one of them named in PHISH.

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Source: CybSafe PHISH, August 2026 Phishing Simulation, customer anonymised. Cohort: 3,115 people with no previously recorded phishing report. First-time reporter = a person with no prior recorded report who reported this simulation.

Change the behaviours that cause breaches. Prove it.