The challenge: no measures in place

Susie Webb is the Estates and Facilities Administrator at the Whitgift Foundation. When she joined the charity, there were no measures in place to help people in the organisation understand security risks. An external consultancy dealt with phishing emails and other security concerns. But phishing emails that made it through to staff posed a great risk.

“As people were not aware of the security risks, we were concerned someone might open up a suspicious email or link that looked genuine,” explained Susie. “We were worried this might compromise the security of our whole system.”

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The solution: engaging people

A security audit of the organisation highlighted the need to boost security across the board. This meant engaging people, rather than relying on external consultancies for protection. CybSafe, a platform recognised for its focus on people’s behaviour, was recommended as a solution.

CybSafe’s platform was rolled out to office staff across the organisation. Features such as CybSafe Protect and CybSafe Assist were particularly appreciated by employees, who benefited from the timely reminders and refresher courses. These helped staff maintain good security behaviour in their busy lives.

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The results

Employees of the Whitgift Foundation are now empowered to recognise cyber threats. They know to treat phishing emails with more caution and to report anything suspicious. This has saved time for the foundation. It’s no longer dependent on an external team for help with everyday security concerns.

Susie now has access to CybSafe’s metrics to better understand the risks facing the foundation. She uses them to better understand areas for improvement.

We were worried this might compromise the security of our whole system.

Susie Webb

Estates & Facilities Administrator at The John Whitgift Foundation