Security Behaviour Database
All Behaviours > SB080 Verifies caller details from unexpected calls

SB080 Verifies caller details from unexpected calls

Criminals sometimes use phone calls to try and elicit sensitive information from people. This is called 'Vishing'. In instances where sensitive topics are to be discussed, details of unknown callers should be verified. If in doubt, don't provide any sensitive information to the caller, hang up and instead find a company phone number from their genuine website to call the company back.

Why is it important?

Calling is a method for eliciting information. Besides gathering information through what is directly said, callers can get information from what isn't said. It's important to verify who is speaking before engaging in conversation.

Priority Tier

Behaviours in SebDB are ranked by their impact on risk. Tier 1 behaviours have the biggest impact, Tier 4 behaviours the least.

Tier 1

Risk Mitigated

Data Theft

Data Theft

Data theft is the intentional stealing of data.

Further reading

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